The back-office that never clocks out
for plumbing service & repair.
Burst pipes call at 2 AM. Backflow tests expire quietly. Your best tech is already across town. FieldTracer is the AI Harness that keeps your crews dispatched, your compliance current, and your billing moving — without adding headcount. Harness your operation.
Plumbing operations break in three familiar ways.
FieldTracer handles all three.
You already know the pain. An emergency call lands and your whole day re-sorts. A dispatcher spends twenty minutes on hold matching a backflow cert to a job. A service agreement quietly lapses because it lived in a spreadsheet no one checks. These aren't random — they're structural, and a harness fixes them at the root.
Shutoff: meter box, east curb · Static 94 PSI · PRV not installedURGENT
Last pumped: 2025-12-04 · Commercial · Grease trap presentOVERDUE
Serial #BF-20291 · Due 2026-06-15 · Last result: PassSCHEDULED PM
Tank · 48 gal · Age 11 yrs · Anode rod last replaced 2022-03-10REVIEW
Required cert: BPAT Backflow · Assigned: Martinez (BPAT ✓)DISPATCHED
Emergencies blow up your schedule
A burst main or sewage backup doesn't wait for a gap in the board. FieldTracer's Routines watch inbound jobs in real time, flag Emergency and Urgent priority the moment they land, and surface the nearest available tech — with the shutoff location, pipe spec, and site history already on screen. Your dispatcher makes one call, not five.
Cert matching eats dispatcher time
Sending an uncertified tech to a backflow test or a gas line job is a compliance failure and a wasted truck roll. FieldTracer reads the Required Tech Certification on every job — Master Plumber, BPAT Backflow, Gas Line Certified — and only surfaces techs who qualify. The dispatcher sees a clean list, not a matrix to cross-reference by hand.
Compliance dates expire quietly
Backflow test due dates, grease trap pump cycles, service agreement renewals — they all live in different places and miss each other. FieldTracer watches every date field on every site record and fires a Routine the moment something comes due. Your team gets a work order before the municipality sends a notice.
From the first call to the paid invoice —
the harness runs the whole job.
FieldTracer connects the data your techs collect in the field to the scheduling, dispatch, compliance, and billing workflows in the back office. No re-keying. No chasing. Untrained staff run the board from day one.
Know the site before you arrive
Every location stores the full system profile — pipe material, main supply diameter, static water pressure, PRV status, fixture count, and a shutoff location your tech reads on the way, not after they're already standing in the utility room asking the customer.
Dispatch the right tech, automatically
Job priority — Emergency, Urgent, Standard, Scheduled PM — sets the dispatch queue. The harness matches required certifications (Journeyman, Master Plumber, BPAT, Gas Line) to available techs and routes the nearest qualified person. No phone tag. The dispatcher confirms, the tech is moving.
Never miss a compliance deadline
Backflow preventer serial numbers, annual test due dates, last test results, Legionella risk flags, grease trap pump cycles — all tracked per site. When a date approaches, FieldTracer generates the work order automatically. When a backflow test fails, it queues the repair follow-up before your tech even files the report.
Protect recurring revenue with PM agreements
Track service agreement status and expiry per site. When an agreement is 30 days from lapsing, a Routine drafts the renewal outreach — the way you'd tell your dispatcher: "call Westgate Apts, their PM agreement is up." Water heater age, anode rod replacement history, and sewer camera inspection dates feed a rolling replacement pipeline that sells itself.
Every data point a plumbing operation
actually needs.
The plumbing vertical in FieldTracer was built from the job up. These aren't generic fields renamed — they're the actual specs your techs record on every site visit, wired to the workflows that act on them.
Residential, commercial, industrial
System type, fixture count, pipe material (copper, PVC, PEX, galvanized), main supply diameter, static water pressure in PSI with automatic PRV flags above 80 PSI, and a shutoff location your dispatcher can read over the phone in an emergency.
Replacement before the failure call
Tank vs. tankless vs. hybrid, install date, calculated age in years, capacity in gallons, and anode rod replacement history. When a water heater hits year 10 and the anode rod hasn't been touched in four years, FieldTracer flags the site and drafts the outreach — before the customer calls you at midnight.
Compliance on auto-pilot
Backflow preventer serial number, annual test due date, and last test result (Pass / Fail / Repairs Made) tracked per unit. Sewer camera inspection dates, grease trap presence, and last pump-out date for commercial kitchens. When quarterly grease trap service is due, the work order is already in the queue.
Renewals that close themselves
Active PM agreement status, expiry date, last service date, Legionella risk flags for water quality follow-up, and required tech certification per site. The harness layers over all of it so staff who have never run a plumbing dispatch board can work a full day without training — that's the whole point.
Built for the operator running
three trucks or thirty.
You don't need a software team. You don't need to retrain your office staff. FieldTracer connects to what you already use and starts the first Routines on day one. The dispatcher that never sleeps handles the compliance calendar, the cert matching, and the PM renewal queue — your team handles the work.
See FieldTracer run a plumbing operation
in a 15-minute demo.
Walk through a live dispatch board with real plumbing job priorities, cert matching, compliance alerts, and a PM renewal Routine — the way you'd tell your dispatcher how it works. No slides. No canned pitch. Just the harness running the operation.