Extend your Harness.
Same console. Same AI.
Start with the core and add capability when you need it. Every add-on rides the same Harness — the same assistant you just talk to, nothing new to learn, nothing new to roll out.
Let your customers order by phone — 24/7.
Reception turns the agent outward: instead of your team running the Harness, your customers talk to it. Reception Voice answers your incoming calls, takes the order by voice, and books the job — day or night, with a clean handoff to a person when it is needed.
Your customers, not your staff
Reception flips the agent outward. Your customers call your number and the agent takes it from there — Control add-ons run your team; Reception runs your front desk.
Never miss a call again
It answers every call, day or night, after hours and weekends. No voicemail tag, no order lost because nobody picked up.
Caller to order, automatically
It takes the request by voice and creates the customer, site, order and work order for you — the same records your team would have keyed in by hand.
Knows when to pass it on
Emergencies, account changes, or a caller who just wants a person — it hands off to your team or takes a message, every time.
Take orders right from your website.
Reception Chat drops the agent onto your own website as a chat widget, so your customers can start an order themselves — ask a question, get a quote, book the job — without a phone call or a form. Same agent, same records, now working your front page.
An order-taker on your website
Drop the agent onto your site as a chat widget and your customers start their own orders — no call, no form, no waiting on the office.
Answers and quotes on the spot
It answers the questions your customers actually ask — do you service my area, what does it cost — then turns the conversation into an order.
Chat to order, automatically
It creates the customer, site, order and work order straight from the conversation — nothing for your office to re-key.
Escalates to your team
Anything it cannot finish goes straight to your staff, with the whole conversation attached.
Run the whole operation by text message.
SMS Control lets office and driver users command the agent entirely over SMS — no app, no login, no data plan. If they can send a text, they can run the operation. It is the “no training” promise taken to its limit: the interface everyone on earth already knows how to use.
All driver features, by text
Drivers get every field capability over SMS — routes, units, work orders, touches, status — without the app. Perfect for the phone in every glovebox and the crew member who never logs in.
Office control, by text
Dispatch and office staff drive the agent from any phone too. Move a pickup, pull the overdue list, close a job — one text, done.
No app, no data plan
Works on the simplest phone. Nothing to install, nothing to update, nothing to teach. Signal is all it needs.
Carrier-grade delivery
SMS runs on Twilio for reliable two-way texting. You connect a Twilio number; FieldTracer handles the rest.
Run the whole operation from your inbox.
Email Control lets office and driver users command the agent entirely by email — from any inbox, on any device. Same idea as SMS, with room to send and receive documents: email a photo or a signed sheet in, get a branded PDF back. Nothing new to learn — everyone already knows how to send an email.
All driver features, by email
Drivers operate every field capability from email — routes, units, work orders, touches — and attach photos or signed docs straight to the job.
Office control, from any inbox
Draft the invoices, pull the overdue list, launch a route run — just send an email and the agent does it, then replies with the result.
Documents both ways
Photos and signatures come in as attachments; branded manifests, tickets, receipts and PDFs go back out — all over email.
Uses your existing email
Connect your inbox and go. No phone-number service to set up — if you have email, you have Email Control.
Your whole operation, on one board.
Remember Crystal Reports? Diamond Reports is what reporting grows into when the AI runs it. A live operations intelligence dashboard over your platform — real-time KPIs, period-over-period trends, driver productivity — and every morning the Daily Brief lands without anyone building it.
The live windows
Units in field, stops and touches today, drivers out, service standard, open and overdue work orders, receivables, revenue and cash month-to-date — refreshed live.
Daily Brief & Weekly Summary
The rollup your GM used to build by hand arrives automatically — a daily ops brief and a weekly operations summary, every time, without being asked.
Click a number, get the story
Every KPI tile opens the agent with that number loaded. Where it comes from, whether it looks healthy, and what to do about it — answered from your live data.
Trends your system never kept
Hourly snapshots build units-in-field and KPI history that does not exist anywhere in your back office — so this month finally has a last month to beat.
Make the Harness yours.
The Harness ships with the industry’s deepest skill library — and when your operation does something nobody else does, we encode that too. Custom development and consulting from the team that builds FieldTracer, at a flat hourly rate.
Your workflows, encoded
Your procedures, pricing rules, and tribal knowledge written into the agent so it runs your operation your way — not a generic way.
Any system with an open API
Beyond PRO Enterprise and QuickBooks — a custom Harness connector for the software you already run.
Custom Diamond Reports
New KPI windows, tiles, and digest formats shaped to how you actually run the business.
Tuning & deployment
Agent behavior tuning, guardrails, private-cloud deployment, and performance work.
Add what you need, when you need it.
More add-ons are rolling out. Tell us what your operation needs.